Our history
The knock-off prom dress list, 2012 to 2018
Helping prom shoppers find stores that sell authentic dresses has always been the job. For about five years, part of it was telling them which websites to stay away from.
2,500+
knock-off sites removed by 2018
1 to 2 weeks
for a typical investigation
About 5 min
to file one Google takedown request
The problem we started with
In 2012, shopping for a prom dress online was a gamble. Hundreds of websites were selling copies of designer gowns. They used the designers' own photos, so the listing looked exactly like the real Sherri Hill or La Femme dress. What showed up in the mail was something else.
The stories shoppers told us were the same every season:
- The dress did not look like the picture.
- The fabric was cheaper than the original.
- Zippers and straps broke while the dress was being worn.
- The beading pattern or the color did not match.
- Sizing was all over the place.
- The order shipped from overseas, arrived late, or never shipped at all.
Top Prom Websites launched to point shoppers to legitimate prom dress retailers, and away from the sites selling counterfeits.
How the knock-off list worked
The list ran on submissions. A shopper who suspected a site would send it in, and we would go to work.
Reported
A shopper sends in a site they suspect.
Matched
We work out which national prom designer each product photo belongs to.
Checked
We ask that manufacturer. If the designer does not know the retailer, and it is not on the designer's store locator, it is not authorized to sell the dress.
Listed
The site goes on the knock-off list, with links to any scam alert sites that had already flagged it.
Each report was written so that a shopper searching a site's name before buying would find the warning first.
The same process ran in reverse for the good guys. Retailers on our approved list had to sell only original designer dresses, and we researched their physical address before adding them.
The Site Seal
Alongside the list we offered a free seal for legitimate retailers to put on their own websites. To qualify, a store had to be an authorized retailer for every dress it sold online, use a secure checkout, follow good business practices and have been in business for at least three years. Our line for shoppers was simple: no seal, no deal.
The seal program has since been retired. If you clicked a seal on a retailer's site and landed here, that is why.
What actually worked: getting fakes out of Google
We also wrote a guide for prom manufacturers, because the usual tactics were failing.
The usual tactic
Why it failed
Complaints to web hosts
The factories moved their servers overseas.
Legal letters, blocked shipping accounts, payment processor claims, customs actions
Each one cost time and money. A counterfeiter could undo any of them with a new account.
Getting a site shut down
A new domain cost about eight dollars.
Our argument was that the fix had to be digital. Google's DMCA takedown process let a copyright owner ask Google to drop an infringing site from its search results. We urged every manufacturer to train one employee to file those requests every week. A knock-off site that cannot be found on Google loses most of its customers.
Sherri Hill was one of the labels already doing it. In April 2012 we watched six counterfeit sites disappear from the results for a single Sherri Hill style after the company filed takedowns.
Where it ended up
Those 2,500-plus sites were removed from Google, taken down by their hosts, put out of business, or some combination of the three.
Around then, Google began removing these sites on its own. The shoppers kept coming, though, so we pointed them somewhere better: the local prom boutiques that carry the real dresses. That is what Top Prom Websites is today, a guide to the stores you can walk into and try a dress on.
The individual site reports from those years have been retired. Their old links now lead to this page.
How to spot a knock-off prom dress site today
The counterfeiters never went away entirely. The warning signs have not changed much since 2012.
Price
Far below every other store. Authorized retailers sell a current designer style for roughly the same price, so a dress at half that price is a copy.
Address
None on the About or Contact page. A real store can tell you where it is.
Range
Dozens of designers' dresses at the same discount, often with every photo from a different label's catalog.
Shipping
From overseas, even though the label is based in the United States.
If you already ordered from one
Don't panic. Here is what worked for the shoppers who came to us:
Getting your money back
- Contact the seller first. Tell them you ordered the dress in the picture, not a copy of it. Ask for a full refund and a prepaid return label.
- Do not ship the dress back without talking to them. Many sites refuse returns that arrive without an authorization number, and you pay the postage both ways.
- If they will not work with you, call the number on the back of your card and dispute the charge. Explain that you bought a dress online, it is not what was pictured, and the seller refused to take it back.
- Do not settle for a partial refund when the dress is plainly not what you paid for.
Where to shop instead
Buying online
Prom dress websites you can trust
- Every store was on our approved list in the knock-off years
- Every one still sells online today
Trying it on first
A prom boutique near you
- Boutiques across the country, sorted by city
- There is probably one closer than you think