After recent consumer submissions, we have investigated JJ's House and added this site to the TPW Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures. These dresses are imitation and not authentic.
"DO NOT USE THEM! I made the mistake of doing so because I was intrigued by their low prices. My dress came from China for starters. It came and it has small black spots all up the front of it and some of the beading is loose to the point where some of the beads are just hanging there. I contacted the company to return the dress, they had my take pictures of the defects, which I did but because I do not have a high tech camera you cannot see the spots to the extent of what they really look like or the beading troubles. They are making me jump through hoops in order to get my money back. I have never had such trouble returning something that I had bought online. I am very unsatisfied and will continue to share my unfortunate story with anyone that will listen. I am not an over picky person but this was going to be my wedding dress. I am now three months away from my wedding and have to start the search all over again."
This company does not honor their own return policy, there policy is no returns. When you contact them within the 7 day period they will not send you the forms you need to return merchandise. Return Policy? We have 7-day Free Return Policy in which any product can be returned without exception. If your product arrives in a defective manner, mis-shipped, size deviation or color mis-matched for some reason, you may return it within these 7 days commencing the day you get the item and request a refund or replacement. However, if the item is not faulty or in accordance with your ordered size, please note that we will Not accept your returned item. Buy at your own risk." DO NOT BUY ANYTHING FROM THEM! Their website says you may return within 7 days! THEY LIE! They will hold you off with emails until after 7 days then refuse the return. I am going to post EVERYWHERE how phony they are so that hopefully no one else has this problem!
Hi, I ordered dresses for my 3 bridesmaids from JJSHouse. The first issue I had was that we all loved the color of the dress in the picture shown but was told you can't order that color (not sure why you would advertise a dress in a color that is not available), we were told that the color watermelon was closest to the color of the dress shown in the picture so I ordered the dresses in watermelon. They arrived and they are no where near the color described and are much lighter which is disappointing. We then had issues with the measurements given, one of my bridesmaids is a size 8 (I had her measurements taken by a dress maker) and she confirmed that the size 8 measurements given on the website would fit her fine, so I ordered the dress in a size 8 when it arrived the dress was literally hanging off her I contacted Customer Services and it took them over a week to respond and now I am having issues with them wanting proof that it doesn't fit. I sent them over pictures with the bridesmaid wearing the dress and showing the size of the dress cant possibly 8, the Customer Service team responded with a picture of apparently my dress and stated that the measurements are fine and they wont offer a exchange the issue I have with this is there is no way of me determining if the picture they have sent is actually of my dress! If they are made to strict measurements then they is no way this dress would be so big. I have also now been sent a invoice by HM Customs asking me to pay 40 for the dresses when I have already paid a delivery charge of 40 and there is no mention on the JJSHouse website stating that such a charge would apply. I would advise anyone thinking of ordering from JJSHOuse not to the dress is of poor quality, they offer poor after-sales care and appalling Customer Service.
jjshouse.com has been added to the knock-off formal wear list. This site ships knock-off dresses from overseas and is trying to take advantage of consumers by passing off dresses as authentic. This store uses images from manufacturers illegally under US copyright law.
Be safe when shopping online and do your research before buying from a company that you have never heard of! A list of verified authentic prom dress retailers is located here.
Reviews for jjshouse.com